OOPS! – sometimes things go wrong and when they do, we like to put them right as soon as we can. This customer had some damaged panels so we had replacements sent out to them as soon as we we could, which resulted in the following response:
We have just had the delivery of the replacement for the damaged panels. All perfect thank you. We very much appreciate your prompt response. The panelling will now be completed today. We are extemely pleased with the product and are looking forward to using our finished shower-room. Our builder is very impressed with your service and intends recommending your company to future customers.
Once again, thank you.